Refunds & Returns Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Returns

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
  • you receive the wrong item
  • you do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

*You can submit refund requests within 7 days (Local Orders) and 15 days (Lallmart Global) after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.

STEP 1:

Send a Complaint

Also include pictures of the product that was delivered to support@lallmart.com as a means of evidence.

STEP 2:

Return after Authorization

Once your claim is validated, we will provide information on the most suitable means of getting the item from you.

STEP 3:

Track Return Status

We will send you a return waybill number, this will enable you to track the status of your return.

STEP 4:

Get Resolution

Upon our confirmation of the receipt of the item, Lallmart will assist only by notifying the Seller to resolve the matter as its sole responsibility without any further obligation on Lallmart.

  1. Products that have been altered from their original or opened by an authorized personnel without permission.
  2. Product with tampered or missing serial Universal Product Code numbers (UPC).
  3. Products damaged due to misuse.

You can request a return within 7 days for all eligible items if:

  • You receive a wrong, damaged, defective, product standard/quality or incomplete item.
  • You change your mind, with the exception of underwear, adult toys, groceries, perfumes, cosmetics, hair extensions and jewelry.

Note that for changed mind, the return has to be authorized by the seller

When returning an item, ensure all seals, tags and accessories are left intact and the item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.